Items are shipping as usual, pending a few changes.
All plants will be sent via priority mail by default to avoid delays.
Packages might take a day or so to be picked up by the post office after tracking info is created as I’m scheduling home pickups for packages rather than taking them directly to the post office.
Thanks for your understanding and patience!
Shipping Time: I’ll ship them as soon as I get to the post office. I tend to batch deliver things to the post office 1-3x a week depending on the number of orders I have and when they come in.
Return/Refund Policy:
If the item arrives damaged or broken, please contact me within 24 hrs of receiving the item and I’ll review the sale on a case by case basis.
Used items are not eligible for return or exchange.
All sales of Grade B/C items are final. No Refunds or exchanges will be offered.
Local Pickup:
Available for any of the things I have listed on my shop EXCEPT things that are custom ordered through Shapeways (this doesn’t include Shapeways prints I have in stock/in my posession)
When I Ship:
First Class Mail: Monday
Priority 2-Day Mail: Monday-Wednesday
Local Pickup (North-East Philadelphia, PA): Please contact me before/after ordering to schedule a pick up time
DOA Policy:
Send me pictures of the dead plant within 12 hrs of arrival and I’ll issue a store credit or refund at my discretion
Shipping is non-refundable
Not ordering a heat pack when shipping plants to a cold area, DOA policy is voided if plants sustain damage from exposure to cold.
Plants with damaged leaves are not subject to the DOA policy and will be dealt with on a case-by case basis
How to care for unboxed plants:
Introduce plants to sunlight gradually, particularly if they were in a box for several days. Exposure to full sun after a week in a dark box could cause burns/blemishes to the plants.
